Brief Description:AI-powered first-line support bot that automates customer request handling, collects key data, and routes inquiries to the right teams — ensuring instant response and reduced operator workload.
AI Agent SupportFirstIntelligent First-Line Support Bot
ContextDeveloped to automate the first line of customer support. It helps companies handle requests faster, reduce operator workload, and ensure accurate data collection at the initial contact stage. Used in insurance, service, banking, and technology sectors.
What the Agent DoesAI Agent SupportFirst receives incoming customer requests, clarifies key details, collects contact information, and creates a support ticket for transfer to the relevant team. Operates 24/7 and provides immediate responses without waiting for a live operator.
Key AI Capabilities- Collects client data: name, phone number, topic, and brief issue description.
- Automatically classifies requests and routes them to the right specialist.
- Creates support tickets in CRM, Service Desk, or similar systems.
- Ensures compliance and protection of personal data under regulatory requirements.
- Sends instant confirmations — customers immediately receive notice of ticket registration.
Problem SolvedA large volume of repetitive requests and manual ticket registration overload operators, increase response times, and create a risk of lost or delayed customer inquiries.
Business Impact- Reduces initial response time to zero minutes.
- Decreases operator workload by 30–40%.
- Improves customer experience through faster, more transparent request handling.
UsageWorks in chat interfaces, messengers, websites, or mobile apps.
Integrates with corporate systems (CRM, Service Desk, Helpdesk).
Ideal for companies where rapid request registration and consistent customer engagement at the first contact point are critical.